**If your order was delayed 7+ business days by the USPS please contact for extended return information. *Postmarked means it has been accepted and scanned in at the post office. Shipping paid on the original order is non-refundable and you will not receive a credit for it. Once we process your return please allow 3-5 business days for your bank to process the refund. Refund: Your item must be received or postmarked* within 14** days of the order date to receive a full refund for domestic orders. You will receive an e-gift card once your return has been processed to the email you checked out with. Store Credit : Your item must be received or postmarked* within 30** days from the date you order was placed for domestic orders. Gift Cards can’t be returned or refunded. Any item marked down or discounted greater than 25% off the original price (includes BOGO items).Any item in the sale/clearance section.Any time a coupon code/perk of 25% off or greater was used on the order.Shoe boxes must be returned inside another box or a protective mailer.Shoes must be returned in the original shoe box.Products can’t be worn, altered or washed.Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.

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